Versand
Thank you for shopping with us! We are committed to providing you with a seamless shopping experience and ensuring that your order reaches you in a timely manner. Please read our shipping policy carefully to understand our processes and shipping terms.
1. Processing Time
Orders are typically processed within 1-3 business days after receiving payment. Processing time may vary depending on stock availability and order volume. You will receive a confirmation email once your order has been processed and is ready for shipment.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to suit your needs. Delivery times vary depending on the shipping method and destination. Here are the estimated delivery times for each method:
- Standard Shipping: 5-10 business days
- Express Shipping: up to 5 business days
Please note that delivery times are estimates and can be affected by factors outside our control, such as weather conditions, customs clearance, or carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination, shipping method, and weight of the package. You can view the total shipping cost before completing your order.
- Free Shipping: Available for all orders to Europe
4. International Shipping
We offer international shipping to select countries. Please note that we cover all customs fees, taxes, and duties for international shipments. You will not be required to pay any additional charges upon receiving your order. We take care of all necessary fees and ensure that the process is as smooth as possible for you.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. Please allow up to 5 business days for the tracking information to update.
6. Address Accuracy
Please ensure that the shipping address provided at checkout is correct and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
7. Shipping Restrictions
There may be restrictions on shipping to certain locations. If we are unable to fulfill your order due to shipping restrictions, we will notify you as soon as possible and offer a refund.
8. Damaged or Lost Items
In the unlikely event that your package is damaged or lost during transit, please contact us immediately at support@sneakn.de. We will work with the shipping carrier to resolve the issue as quickly as possible.
9. Returns and Exchanges
Please refer to our Refund Policy for information on how to return or exchange items purchased from our store.
10. Customer Service
If you have any questions or concerns about your order or shipping, feel free to reach out to our customer service team at support@sneakn.de. We are happy to assist you!